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Delivery & Returns
Delivery
All of our products are created in house, and we aim to post them either the same or next day after you place your order.
If you have a date that you need something by, please let us know and we’ll do our best to meet your requirements.
Standard delivery is free to all postcodes within the UK by Royal Mail Second Class. Options to upgrade the postage to your preferred delivery is available at the checkout. This includes an express delivery guaranteed next day option.
Returns
In the unlikely event of returning an item you have 14 days, from receipt of cancellable goods, to
notify us if you wish to cancel or exchange an item.
Items are returned at your expense unless the item is faulty. When returning please ensure you use
a signed-for delivery service with proof of postage.
Please note that you are liable for any diminished value of the product resulting from the handling of
the product in any way other than what is necessary to establish the nature, characteristics and
functioning of the product while you are responsible for it. This includes, in the context of a return,
when the product is in transit back to us.
Please note goods that are personalised, bespoke or made-to-order to your specific requirements,
perishable products and instances where the seal is broken are non-refundable, unless faulty.
Return your items to:
Nikki Hollier, Border in a Box, Broadway House, Birlingham, Pershore, Worcestershire, WR10 3AF.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have
received it and confirm the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to
your original method of payment, within 3 days. Please note, your financial provider
may take longer for the transaction to show on your records.
