FREE Tracked 48 Delivery on orders over £25
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Delivery & Returns
Delivery
All of our products are created in house, and are dispatched the next working day (Monday–Friday) via Royal Mail Tracked 48. If you place your order today, it will be sent on the next business day.
Tracked 48 usually arrives within 2 working days once dispatched, and you’ll receive full tracking updates straight to your inbox.
Need it sooner? You can upgrade your delivery at checkout to Royal Mail Tracked 24 or Special Delivery for faster arrival.
Returns
In the unlikely event of returning an item you have 14 days, from receipt of cancellable goods, to
notify us if you wish to cancel or exchange an item.
Items are returned at your expense unless the item is faulty. When returning please ensure you use
a signed-for delivery service with proof of postage.
Please note that you are liable for any diminished value of the product resulting from the handling of
the product in any way other than what is necessary to establish the nature, characteristics and
functioning of the product while you are responsible for it. This includes, in the context of a return,
when the product is in transit back to us.
Please note goods that are personalised, bespoke or made-to-order to your specific requirements,
perishable products and instances where the seal is broken are non-refundable, unless faulty.
Please send an email to nikki@borderinabox.com to arrange any return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have
received it and confirm the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to
your original method of payment, within 3 days. Please note, your financial provider
may take longer for the transaction to show on your records.
